Languages

Languages

VoiceBase supports the following languages and dialects.

Feature Support by Language

Language

Code

Transcription

Callbacks

NumFormatting

Keywords & Topics

Predictions

PCI

VoiceFeatures

ConversationMetrics

SentimentByTurn

VerbNoun

Entities

English US

en-US

English UK

en-UK

English AU

en-AU

French

fr-FR

German

de-DE

Italian

it-IT

Portugese Brazil

pt-BR

Spanish LatinAm

es-LA

Spanish Spain

es-ES

Spanish US

es-US

Spanish Mexico

es-MX

Note: en-UK and en-AU use the en-US functions for Keywords, Topics, Number Formatting and PCI.

Configuring Language Support

Use the language configuration parameter to set the language. Omitting
the parameter defaults the language to U.S. English (en-US).

For example, to transcribe a recording in Australian English:

{
  "speechModel" : {
    "language" : "en-AU"
  }
}
  • language : The language code. Refer to the table above.

Disabling Semantic Keywords and Topics

Semantic keywords and topics <keywordsandtopics.html>__ are not
currently supported with German, Italian, or Portuguese, please disable the feature in your configuration for these languages.

{
  "knowledge": {
    "enableDiscovery" : false
}

Examples

** Note: Export your api TOKEN prior to running any of the
following examples.

export TOKEN='Your Api Token'

U.S. English for Voicemail

curl https://apis.voicebase.com/v3/media \
    --form [email protected] \
    --form configuration='{
      "speechModel" : {
        "language" : "en-US"
        "extensions" : [ "voicemail" ]
      }
    }' \
    --header "Authorization: Bearer ${TOKEN}"

U.K. English

curl https://apis.voicebase.com/v3/media \
    --form [email protected] \
    --form configuration='{
     "speechModel" : {
        "language" : "en-UK"
      }
    }' \
    --header "Authorization: Bearer ${TOKEN}"

Europa speech engine

You may want to try our specialized speech engine, Europa <speech-engine.html>__ for variants of English such as Singapore, Indian, UK, or Australian English.
Europa also supports European Spanish and other variants of Spanish.

More Language Options

VoiceBase has the capability to add languages per customer requests. Please talk to sales <https://www.voicebase.com/contact-sales/>_ if you have a use case requiring any of the following languages:

Arabic * Bulgarian * Catalan * Croatian * Czech * Danish * Dutch * Finnish * Greek * Hindi * Hungarian *
Japanese * Korean * Latvian * Lithuanian * Malay * Mandarin * Norwegian * Polish * Romanian *
Russian * Slovak * Slovenian * Swedish * Turkish.